The document summarizes the status of information and communication technology (ICT) and e-government in Laos. It discusses that telecom and internet penetration has reached 80% and 25% respectively. It also notes that the e-government development index of Laos is 0.26, which is lower than the world average of 0.47. Infrastructure such as optic fiber cables and mobile towers have been expanding but affordability and literacy remain challenges. The E-Government Center is working on initiatives like the national e-portal, e-services, applications and network to further develop e-government in Laos according to the national e-government plan.

1. Khamphay INTHARA
Director of Division
E-Government Center
Tel/Fax: 856-21-215871, e-mail: khamphay@mpt.gov.la,
website: www.mpt.gov.la
Ministry of Posts and Telecommunications
E-Government Center

2. Table of Contents
I. Status of ICT and e-Government in Lao PDR
II. Policy related to the e-Government
III. About the E-Government Center
IV. Initiative projects

3. I. Status of ICT and e-Government in Lao PDR
• Telecom penetration: 80%
–Fix line penetration: 13%
–Mobile penetration: 67%
• Internet penetration: 25%
–Population of households
with Internet: 6%
–Mobile internet user
(SIM-Net registration) : 19%
• PC penetration: 30%
–Population of households
with computer: 12%
Laos ICT Facts
ASEAN Boardband Penetration

4. Laos
World
Average
E-Government Development Index 0.26 0.47
Online Service Index 0.14 0.39
ICT Infrastructure Index 0.16 0.36
Human Capacity Index 0.49 0.65
E-Participants Index 0.19 0.39
Development Index
I. Status of ICT and e-Government in Lao PDR

5. QTY
Stage 1
Emerging
Presence
Stage 2
Enhanced
Presence
Stage 3
Transactional
Presence
Stage 4
Networked
presence
National portal 2 - 2 - -
Central websites 57 22 35 - -
Provincial Portal 6 6 - - -
Local department websites 29 22 7 - -
Public websites 28 28 - - -
Total: 122 78 44 - -
Status of e-Service in Laos
I. Status of ICT and e-Government in Lao PDR

6. • Network infrastructure
– OFC: 61,373 Km
– 2G: 7,000 BTS /10,000 BTS
– 3G: 2,400 BTS /15,000 BTS
– International Bandwidth: 10 Gbps
• Barrier
– 2/3 of country areas is mountain
– Low population density in rural
areas
Infrastructure
I. Status of ICT and e-Government in Lao PDR

7. • High price:
– International bandwidth: 100USD/Mbps
– Fix line Internet= 30 USD/Mb/Month
– Mobile Internet: 0.04USD per 1 MB.
– 0.10 USD/minute for prepaid
– 0.04 USD/minute of post paid.
– 30% tax on ICT equipment
• People expense
– 27% of average households income
– Low people purchase power
(11% of total householders)
Affordability
I. Status of ICT and e-Government in Lao PDR

8. • Literacy: 73%
• ICT literacy: 20%
• English literacy: 30%
Consumer barrier
I. Status of ICT and e-Government in Lao PDR

9. • Website:
–Website in Lao language: 1,000
–Only 20% of government office have website
–30 e-Content provider (newspaper and magazine)
• Barrier:
–Lack of Lao language support in most of ICT system
–Lack of content creator
Local contents
I. Status of ICT and e-Government in Lao PDR

10. • National Portal
• E-Government applications
• E-Custom
• E-Commerce
• E-Health
• E-Map
E-Service applications
I. Status of ICT and e-Government in Lao PDR

11. • National e-Government Action Plan (2006)
• ASEAN e-Government Strategic Action Plan (2015)
• E-Government Development Plan (2013-2020)
Stages of E-Government Development to 2020
 Focus on G2G applications (maintain and rebuild these
applications, which was established under the e-Government
project phase I: 2006-2012, mainly in some government offices
in Vientiane and provincial governors. Some district and village
administration offices will be setting up and distribute IT
equipments in phase II)
1. Presence Stage
2013-2015
3. Transaction Stage
2019-2020
 fully computerize the administration system and e-Service
especially e-Commerce by government officers.
 Initiate G2C service applications.
2. Interaction Stage
2016-2018
 Integrate the government data into one single service.
 Initiate G2B service applications.
II. Policy related to the e-Government

12. II. Policy related to the e-Government

13. I. The centralization of the government computer service
• Government computer network
• Hardware and software services of government organizations
• Government security management and maintenance
• Government video conference management and service
II. Manage and develop the administration and service software
• Centralization: the document management system, employment management
system, e-library, inventory system, workflow management system.
• Specific: cooperate with related sectors such as finance, auction..
III. Build, manage and provide the service on the centralization of government
information
• Promote the government data through the national e-Portal.
• Build the government database and information integration such as: Meta data, Data
mining, Mess storage data…
• Build the statistic database such as: GIS, RS, GPS,…
IV. Build and provide the services to access the information of government, business
sectors and citizen
• such as: Community Tele-center, Kios,…
V. Training and Promotion of E-Government
III. About the E-Government Center
Main Role:

14. Director General
Deputy Director
General
VideoConferen
ce & Network
Division
Data
Center
Division
Digital and
Multimedia
Division
Deputy Director
General
Program and
Software
Division
Promotion
Division
General
Affair Division
Structure of E-Government Center
Total: 56 staff (23 female )
III. About the E-Government Center

15. III. About the E-Government Center
Services
• E-Portal Development and Content Input
• E-Service
• E-Applications
• Government Network Connection
• Video Conference
• Consultant, assistant
• Trend of E-Government Development
• E-Mail for government
• Cloud computing
• Web Hosting
• Multimedia

16. E-Government Data Center
Electrical Room
Server room :17m x13m= 221 m2 (up to 34 Racks)
• Web hosting for government:
• Develop website (Static and
dynamic webpage)
• E-mail for government (such as:
name@mpt.gov.la)
• Server hosting.
• IT engineers support for
maintaining programs and
integration.
• 24 hours power supply and cooling
conditioning.
III. About the E-Government Center

17. Phase I
IV. Initiative Projects

18. Phase II
IV. Initiative Projects

19. Health Service Improvement project
IV. Initiative Projects

20. E_Government
center (NAST)
Internet center
(NAPT)
O
FC
2,5G
B
Internet exchange pointInternet Gateway
ICT Infrastructure in Lao PDR
Transmission
Network center
(MOD)
O
FC
2,5G
B
OFC 2,5 GB
Internet
OFCtoCambodia
OFCtoChina
OFCtoThailand
OFCtoVietnam
ETL
LAT
Planet
SKY
OFCtoThailand
OFCtoVietnam
MicrowavetoThailand
OFCtoThailand
OFCtoThailand
MicrowavetoThailand
Ministries Network Research and
Academic Network
8 Provinces
already connected
with OFC
8 Provinces
Will be link with
Microwave and Satellite
Tigo
LTC
IV. Initiative Projects

21. IV. Initiative Projects
E-Government Infrastructure

22. National Internet Center System
• National Voice Exchange
• International Voice Gateway
• National Internet Switching
• International Internet Gateway
• ccTLD.LA
• Lao CERT
IV. Initiative Projects

23. Thank you
for your attention
Q & A